Italik

Microsoft Teams
Technology
25

Introduction

Italik is a fast-growing independent IT services company and Microsoft Silver Partner helping organisations that need to connect people securely so that they can succeed and scale. Placing security first, Italik work with leading technology and UC specialists, such as VIA, to deliver comprehensive and robust solutions.

Challenge

Italik had been expert users, customers and resellers of Skype for Business with VIA UC for many years. As Teams is now Microsoft’s hero product, the team at Italik wanted to lead the way in the world of unified communications by becoming Teams specialist users and advocates of the platform themselves. Becoming experts in Microsoft Teams would enable staff to showcase the platform and its features with first-hand knowledge and experience.


Solution

Microsoft Teams with VIA UC was deployed for over 25 users at Italik over a relaxed timescale. A close working relationship has been cemented throughout the deployment with users at Italik becoming expert users on the platform, allowing them to showcase their first-hand knowledge and experience of Teams with VIA UC to further potential users and customers.

When migrating to Microsoft Teams with VIA, our Provisioning team provide outstanding service throughout the whole process. The process is enhanced through VIA’s Teams provisioning checklist, which was access by both VIA and Italik’s domain admins and stakeholders. This portal clearly presented each step of the process and assigned them to specific owners. The domain admin was able to complete their actions and monitor the progress of their Teams migration.

VIA UC includes the VIA Admin Portal, which allows real-time management for the team at Italik. They can instantly add new users to the platform, observe trends, evaluate the usage, monitor costs and manage ring groups and call routes across the whole organisation. Continued and seamless use of the VIA portal was available throughout the migration from Skype for Business to Microsoft Teams meaning no down time, loss of contact or productivity. VIA’s admin portal and all of Italik’s configurations remained unchanged between the two platforms. There was no need for any number porting and there were no additional costs for training on a new portal.

Italik’s migration timescale was flexible, which allowed for in depth user testing as well as risk and change management for end users. A staged deployment process was tested over several days with split use between both Skype for Business and Microsoft Teams platforms.

Teams at VIA and Italik worked closely through the migration with fantastic communication between colleagues in Sales, Provisioning, Support and IT. Ongoing account management will continue with VIA’s collaborative approach to our partner channel. Italik will be kept up to date with upcoming releases and new features to the platform through the VIA roadmap. VIA offer the most feature-rich Teams platform on the market and are the exclusive telephony specialist and provider with Italik. Partnering with VIA gives Italik the opportunity to enhance their expertise within unified communications and is seamlessly integrated within their existing IT services.


Customer Success

Italik are part of VIA’s thriving partner community and have successfully showcased and deployed VIA UC into many organisations.

Most recently, a collaborative approach was taken to deploy Skype for Business with VIA UC Contact Centre into a housing association based in the Midlands, with over 110 users. The customer was previously using a Skype for Business plug in with limited functionality. The customer’s aim was to modernise their working environment by removing the limited office space and maximising the functionality available with VIA to transform their workforce into remote and flexible workers.

The customer had a timescale of several months to take a staged approach but have seen a significant immediate uptake by staff embracing the benefits of VIA UC.

"I was gobsmacked by the number of people we had working form hubs and homes in our first week, it was a real pleasure to see, it didn’t take for long for it to kick in! Thank you very much, I can’t speak highly enough of everyone at VIA, everyone has been fantastic since day one!"

Italik has been using the VIA UC platform for a few years along with the hosted Skype for Business platform. From Italik’s perspective, the platform was technically and operationally very well run. Still, Italik wanted to move voice into Teams to be able to use the new Microsoft tool to keep company collaboration within a single application. Italik had already started using Teams and fell in love with how we could collaborate as a business but missed having calls and chats within a single application. We did initially look at the Microsoft calling plan but found that it was more expensive than the offering from VIA and it meant a more seamless migration as we didn’t have to port any numbers, and the solution would remain the same. Italik also found that the Microsoft telephony solution to be less feature-rich, and in the future, we may need to look at some call centre features which VIA fully support. The VIA support staff coordinated the transition from Skype for Business to Teams for voice very efficiently and as a result, the transition for our users was very seamless.
Robert Milner, Infrastructure Manager, Italik


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