Warwick University

VIA UC - Unified Communications
Education
5000

The University of Warwick has witnessed significant efficiency gains since replacing GoToMeeting with VIA’s cloud-based communications solution, which includes advanced conferencing functionality.

Challenge

In a bid to increase efficient communications across its administrative workforce, the university wanted to replace its GoToMeeting with a unified communications solution that also provided an effective and easy-to-use in house conferencing facility.

Solution

After a competitive tender process, the university chose to deploy a cloud-based communications system from VIA. The VIA UC solution - which incorporates Microsoft Skype for Business - was tailored to fit the university’s exact requirements.

The platform allows Warwick staff to talk, instant message and email each other across a variety of devices, such as landlines, smartphones, PCs and tablets. The university’s workforce has benefited hugely from VIA UC’s enhanced conferencing functionality, which is available over the telephone or by video.

Whilst in conference, employees can also take advantage of the innovative whiteboard feature and document sharing capabilities. As a result, the university has seen a significant increase in productivity amongst its staff.

A key factor behind the university’s decision to deploy VIA UC was down to the resilience of the solution. VIA has invested in an unrivalled infrastructure that is supported across two data centres, operating simultaneously to ensure resilience at all times.

In addition, VIA UC comes complete with a unique portal that allows real-time management, which lets the university observe trends, add users to the system, evaluate the usage and productivity of its employees, plus monitor costs.

By adopting the system, the university has seen an increase in efficient communications. It has been able to retire its existing WebEx conferencing platform and has also seen a reduction in the cost of calls.


VIA has provided us with a flexible, agile and easy to use communications solution that has allowed us to improve the way we work, whilst saving money. VIA’s portal has also made a big difference in our reporting and provisioning, and now we couldn’t manage without it.
Jonathan Owen, Lead Technical Specialist, The University of Warwick

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