Delivered as a Service
VIA UC provides Unified Communications as a Service (UCaaS). The VIA Cloud can be accessed over the public Internet or through a dedicated connection (VIA Connect) that provides end-to-end Quality of Service whilst ensuring unrivalled levels of security and resiliency.
Since the VIA platform is already in place, we can work to very tight timescales. VIA regularly deploys VIA UC on the same day/week an order is received from a customer especially where new telephone numbers are used.
Where number porting is required, VIA has porting agreements with the major national and international carriers. Porting lead times are usually 4 to 8 weeks from submission.
This stage of the project is greatly reduced compared to onsite deployments as VIA customers do not have to worry about scalability or performance. However, implementing Skype for Business successfully has some dependencies on a customer’s internal network and connectivity. VIA provide an Online Bandwidth Calculator to assist with this stage of the project.
When defining your requirements for Skype for Business, it is helpful to define the various personas within your organisation to assist with planning which licenses and functionality you require and what devices are suitable for the various users. VIA have produced an overview of the possible Personas within your organisation to assist with this phase.
Call Routing Design
VIA’s unique visual management portal provides the most sophisticated call routing and contact centre solution embedded within Skype for Business. We ask our customers to try and not just replicate what they are doing today but how they would like calls to flow in an ideal world. Our dedicated Provisioning Team can then assist with setting up the ideal call routing configuration for your organisation.
Our experience has shown that following an effective change management strategy will enhance user adoption and stakeholder buy-in, enabling customers to achieve a better ROI from the VIA UC deployment. VIA provides a number of helpful resources to assist with this process including email templates, presentations and guides for successful awareness planning.
VIA’s unique management portal allows customers to set their displayed outbound telephone number (CLI) to any number which they own, even before it is ported. This allows customers to deploy in parallel to their existing solution for reduce downtime during migration.
VIA Provisioning Team
VIA has a dedicated provisioning team assigned to each new customer in order to ensure a successful deployment of all VIA solutions. All customer projects are tracked online to keep all stakeholders informed of the project status and regular project calls are scheduled to discuss the implementation. To date, VIA have deployed over 300 customers in 20 different countries worldwide
Users can be created manually or automatically using VIA Sync. VIA Sync is a tool developed by VIA that uploads user details directly from a customer’s Active Directory.
Single Sign On allows end-users and administrators to access Skype for Business using their existing On-Premises or Azure Active Directory Identities. Reducing the requirement for further password management, increasing security by ensuring passwords do not leave your managed control and accelerating the on-boarding process.
Arguably the most important aspect of the project is the user training. Although Skype for Business is extremely intuitive, it is very important that users receive full training of all the Skype for Business features to ensure the new solution is accepted well and all the UC features are used. VIA have developed a bespoke Skype for Business training course, delivered onsite or remotely using our dedicated trainers. For best results, this is carried out in relatively small groups as an interactive session with lots of roll play and practice.
Since 2012 VIA has been developing an extremely efficient support and provisioning process. The key to this is the VIA Portal, enabling us to automate many of the tasks associated with a given project and ongoing moves/changes. Each team within VIA is responsible for completing the assigned tasks for a specific customer within a specific time frame. All members of the team have visibility of these tasks through the online provisioning tool. VIA continually update the portal with new features and enhancements making management and deployment of the VIA solution simple for IT teams.