For the 2018 season, VIA is proud to announce we are sponsoring Race Car Driver Rick Parfitt Junior once more in his pursuit of retaining...
VIA, the business telephony and communications specialist, has secured a contract to design and deploy a bespoke unified communications (UC) solution for Valutrades Limited, the Forex and CFD broker. The platform will seamlessly integrate with the financial organisation’s CRM in a move designed to achieve significant cost savings by reducing the time it takes to make calls.
In a bid to completely modernise its communications model, which previously consisted of a basic telephone system, Valutrades has instructed VIA to deploy its fully-managed and hosted UC platform. VIA Voice incorporates Skype for Business and operates over the Internet, entirely replacing the need to have a traditional phone network. It allows employees to talk, instant message, email and video chat across a variety of devices, such as landlines, smartphones, PCs, and tablets, regardless of location.
During the installation process, VIA will tailor its product to enable full integration with Valutrades’ CRM platform, provided by HubSpot. This will ensure the company can streamline how it manages its client relationships and communications. As a result, Valutrades employees will now be able to directly call clients via a button on their CRM platform, saving the agent approximately 30 seconds per every call made, driving increased accessibility and efficiency.
As part of the agreement, VIA will also automatically store every call made by Valutrades’ employees, which can then be accessed and played back through the communication specialists’ online management portal. This allows Valutrades to fully comply with the latest call recording regulations, including MiFID II, set out by the Financial Conduct Authority (FCA).
Each of Valutrades’ employees based from its London office in Old Broad Street will move across to VIA Voice, as well as the company’s international agents in Brazil, Cyprus, France, Germany, Portugal and Spain. In addition, VIA will issue staff with Jabra Pro 930 headsets so they can move freely around the office when making calls.
Graeme Watkins, CEO of Valutrades, said: “VIA Voice is a fantastic product that will vastly improve how our team communicates with one other, as well as our clients. By integrating this solution with our CRM, VIA will help us to make substantial time and cost savings. Thirty seconds per call doesn’t sound like a great deal, but when you have an office full of employees each making up to 50 calls per day, it really does make a notable difference.”
Alex Tebbs, Director at VIA, said: “This significant contract win illustrates how we can take our portfolio of world-class communications products and mould them to fit the requirements of any business. Valutrades will also be able to take advantage of new functionality within our online portal. By using VIA Data Query, their team will be able to export call data from our platform and upload it into their own CRM, allowing them to create more detailed reports and analysis.”
Good Luck Rick Parfitt Junior for the New Season.
For the 2018 season, VIA is proud to announce we are sponsoring Race Car Driver Rick Parfitt Junior once more in his pursuit of retaining...
Mike Joins VIA
VIA is pleased to announce that Mike Korkidakis has joined VIA as Sales Manager. Mike has worked in Telecoms for over 15 years for Tier...
VIA takes on Tough Mudder for the Nottinghamshire Hospice
At VIA, we have chosen the amazing Nottinghamshire Hospice as our Charity of the Year for 2018.
Phil Joins the VIA Team
We’re growing again and welcoming a new member of the VIA team with Phil Cooper joining the Infrastructure Department as Infrastructure Engineer. Phil has over...
VIA Grow Again With Three New Hires
Due to the successful growth of the company, the team at VIA is expanding rapidly with three new hires. We have now hired four new...
MiFID II in a nutshell: new communication regulations
By January 2018, senior managers and IT specialists of any businesses involved in the trading of financial instruments need to comply with MiFID II. This...
John Joins VIA
The Team at VIA is expanding again with John Wright joining us as New Business Development Manager. John started working in telecoms for Vodafone in...
We Comply with Cyber Essentials
We are pleased to announce that we officially comply with the requirements of the Cyber Essentials Scheme, demonstrating that we can "prevent the vast majority...
5 Ways VIA Can Help You With MiFID II
The MiFID II deadline is creeping up with all firms in the finance industry needing to be compliant by January 3rd, 2018 at the latest. ...
VIA’s Sponsored Driver Rick Parfitt Junior Wins British GT
After a momentous season and a final tense race at Donnington circuit at the weekend, Nottingham-based Rick Parfitt Junior of Team Parker Racing became Champion...
The Future of Skype for Business & Teams
VIA can announce that we will be offering MS Teams as a Unified Communication client in our future roadmap. VIA will be one of the...
Ross joins VIA
The team at VIA is growing again and having worked with Ross Buggins as a consultant for several years we're delighted to welcome Ross as...
ISPA Shortlists VIA for Two Awards.
We are very proud to announce that the ISPA (Internet Services Providers’ Association) Awards, have placed VIA as finalists in the Best VOIP and Best Cloud categories. ...
Determination And Innovation The Key For Fast Growing UC Firm
In just four years, VIA, the brainchild of three long-standing friends, Alex Tebbs, Edward Worthington and Gareth Sobocinski, has grown into a hugely successful business...
Valutrades Drives Time And Cost Savings With UC Platform From VIA
VIA, the business telephony and communications specialist, has secured a contract to design and deploy a bespoke unified communications (UC) solution for Valutrades Limited, the...
Teach first reaps the benefits of joined-up communications with VIA Voice
Teach First, the registered charity working to tackle educational inequality in England and Wales, has consolidated its network of UK offices by deploying an innovative...