Receptionist

Receptionist

VIA's experience with receptionists

One of the key stake holders of any new communication platform, a receptionist daily duties can include: answering/transferring high volumes of calls, greeting visitors and showing them to meeting rooms, making drinks general and office administration. A receptionist can spend a large proportion of their day tracking down other people and passing on messages.

Skype for Business and MS Teams is a receptionist's best friend. For the first time ever, they have a real-time view of everyone in the organisation, where they are and what they are up to. This slashes the time taken to track everyone down and now they can choose the most appropriate communications method based on a user’s presence.

VIA UC allows a receptionist to forward calls to voicemail or mobile with a few mouse clicks if someone is busy. They can see out of office and offline status messages instantly so they can inform callers. They no longer have to remember or print off the vast list of extension numbers, just type the first 3 digits of the person’s name they wish to transfer a call to.

A wireless DECT headset completes the perfect UC solution, allowing the receptionist to walk around and not be tied to a desk.

Device recommendations:

Wireless Headset

I AM A...

  • Business
  • Contact Centre
  • Financial Trading Organisation

I AM A...

  • IT Manager/Director
  • CEO/Director
  • Finance Director
  • Desk Worker

I AM A...

  • IT Manger/Director
  • CEO/Director
  • Head Trader
  • Finance Director

I AM A...

  • IT Manager/Director
  • CEO/Director
  • Call Centre Manager
  • Finance Director

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