Receptionist

Receptionist

VIA's experience with receptionists

One of the key stake holders of any new communication platform, a receptionist daily duties can include: answering/transferring high volumes of calls, greeting visitors and showing them to meeting rooms, making drinks general and office administration. A receptionist can spend a large proportion of their day tracking down other people and passing on messages.

Skype for Business and MS Teams is a receptionist's best friend. For the first time ever, they have a real-time view of everyone in the organisation, where they are and what they are up to. This slashes the time taken to track everyone down and now they can choose the most appropriate communications method based on a user’s presence.

VIA UC allows a receptionist to forward calls to voicemail or mobile with a few mouse clicks if someone is busy. They can see out of office and offline status messages instantly so they can inform callers. They no longer have to remember or print off the vast list of extension numbers, just type the first 3 digits of the person’s name they wish to transfer a call to.

A wireless DECT headset completes the perfect UC solution, allowing the receptionist to walk around and not be tied to a desk.

Device recommendations:

Wireless Headset

I AM A...

  • Business
  • Contact Centre
  • Financial Trading Organisation

I AM A...

  • IT Manager/Director
  • CEO/Director
  • Finance Director
  • Desk Worker

I AM A...

  • IT Manger/Director
  • CEO/Director
  • Head Trader
  • Finance Director

I AM A...

  • IT Manager/Director
  • CEO/Director
  • Call Centre Manager
  • Finance Director

I HAVE...

USERS

FIND OUT MORE

LATEST NEWS

Getting the Most Out of Microsoft Teams - Best Practice Webinar

READ MORE

What's New in Microsoft Teams - August 2019

After the announcement that Skype for Business Online will retire on July 31, 2021, Skype customers may be considering migrating...

READ MORE

The Demise of Landlines - ISDN Switch Off By 2025. What Next?

BT announced in 2015 that longstanding ISDN and portions of their PSTN network are to be switched off in 202...

READ MORE

VIA Workforce Management Solution for Contact Centres

Maximise the value of every customer interaction.

READ MORE

BOOK A DEMO

We will contact you to arrange a 15 minute demo.

( )  ext:

What products are you interested in?

Do you have any additional requirements?

HOW MANY USERS?