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Industry Background

Call Centres

VIA's experience within the call centres industry

VIA's experience within the call centres industry

Call Centres that are stuck with old telephone systems are beginning to see what the benefits of a Unified Communication solution can bring.

Call Centre and IT Managers can setup, configure and manage all team members with ease and benefit from a complete Unified Communication toolset based on Skype for Business that the whole company can use.

Call Centres demand the most up to date technology. VIA Contact Centre has a unique feature called Smart Agent Solution, that runs an intelligent algorithm that ensures calls reach the most appropriate person quickly with minimum human intervention.

VIA have an impressive range of clients ranging from companies who have call centres as a business focus to companies who have a small call centre and want a unified approach to all staff members.

I AM A...

  • Business
  • Contact Centre
  • Financial Trading Organisation

I AM A...

  • IT Manager/Director
  • CEO/Director
  • Finance Director
  • Desk Worker

I AM A...

  • IT Manger/Director
  • CEO/Director
  • Head Trader
  • Finance Director

I AM A...

  • IT Manager/Director
  • CEO/Director
  • Call Centre Manager
  • Finance Director

I HAVE...

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