Unified Communications for Financial Services

Unified communications, for financial services in particular, need to be secure and reliable. VIA has a well-established background in the finance sector, offering FCA MiFID II compliant call recording and fully encrypted end-to-end communications.

VIA’s unified communications for financial services product offers a service you can trust with industry leading uptime and the very latest security features to keep your users and data secure at all times.

VIA is fully ISO27001 compliant and offers 24/7 365 support which is why we are trusted within financial organisations globally. VIA has a number of solutions perfect for front and back office within the finance sector from VIA UC with FCA Compliant call recording up to VIA Trade, a fully managed Trader Voice Turret platform that caters for even the most demanding of trading environments.

Benefits of unified communications for financial services

The benefits of unified communications for financial services are already being realised by a large number of finance companies across the UK. In an industry that is constantly evolving its processes for the digital era, it is financial services professionals who have benefitted perhaps more than any other industry.

One key benefit for the finance industry is that of improved efficiency. By bringing together all communications into one unified platform, you empower teams to reach each other more quickly and to be able to make faster decisions for their customers.

This collaboration makes it possible for customer support to be improved, too. When managers can collaborate in real time, from any location (whether on different floors in the same building or on different continents), services can be provided in a more timely manner. Customers feel more valued as a result.

You may have members of your team operating remotely. With UC for financial services, it’s much easier for remote employees to stay connected. Improved internal comms make project management more effective, too.

Improved training through unified communications

Training is an essential part of the finance industry. Training on new products or updates is made possible on a large scale by UC, through web and video conferencing. Cascade new information efficiently and effectively with a unified communications platform.

Financial services in an online world

The use of online banking and online comms in financial services is growing at an incredible rate. Finance businesses that fail to respond to this change will find themselves left behind.

Unified communications play a huge role in this. By implementing a UC solution, finance businesses make it possible for their experts to communicate directly with online customers in a seamless, secure manner; revenue through sales will be increased by better, more efficient communications across all channels.

Find out how unified communications for financial services can help you; book a demo today.

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