Via Industry Small Businesses
Industry Background

Small Businesses

Unified Communications for Small Businesses and SMEs

Unified communications for small businesses is a platform that’s growing in popularity amongst entrepreneurs and new business owners who want to improve their processes and grow profitability.

Every business knows the value of communications and how important it is to get right. But did you know that there are systems that make communicating easier, more efficient and more cost effective too?

By investing in unified communications, businesses can be better communicators all round. That means benefits for you, your colleagues and your customers - and improve profits for your business.

How does UC work for small businesses?

Small businesses and larger businesses alike are already benefitting from unified communications. Here’s how:

  • Streamline your communications by bringing them all onto one platform
  • Integrate your existing systems into one new comms platform
  • Hosted in the cloud, our hosted UC platform doesn’t require bulky equipment
  • Because it’s cloud-based, it’s recognised as a service rather than product on your P&L
  • Fully managed support to guide you every step of the way.

VIA’s flagship UC product is built just for businesses like yours. Let us show you how UC can improve communications in your small business; book a demo or read on to learn more.

Increased productivity through unified communications

One of the biggest benefits of unified communications for businesses is the increased productivity.

When colleagues struggle to find the right person to talk to, they’re less productive. Every day, businesses just like yours are full of people looking for the person in charge or this or the team responsible for that - it’s wasted time that could be better spent elsewhere. With VIA UC you can see if colleagues are present or busy with a quick look, saving you time and hassle.

By bringing together all your communications onto one platform, you make it much easier for your teams to get to the right person and get things done.

Improved customer communications

Customers are the most important concern for businesses of any size. Businesses recognise that the communications they have with their customers can be make or break when it comes to creating loyal relationships and encouraging conversions.

How often does a customer struggle to get an answer to a question or to speak to the right contact? Has your team ever been faced with a query from a customer and not been able to respond in a timely manner?

UC helps to alleviate these problems to make your communications more effectively with advanced call routing and advanced Skype for Business call routing.

Scalability of communications

Whether yours is a small business just starting out, or a larger, growing business, you need to look to the future. Expansion of the business is a likely next step, so your business communications platform needs to be ready for that.

VIA UC is a cloud-based unified communications platform. This means can you scale up or down in minutes, receive software free updates and never need to worry about buying costly new equipment.

Business mobility through unified communication

Today’s business is mobile. More than ever before, businesses are open to remote working. This makes it possible for workers to achieve better work-life balance and to serve the needs of the business in a more flexible, more modern way.

With unified communications for small businesses, this is possible! Far more than this, UC makes the process of remote working easy. With all communications on one platform, your teams will be better connected than ever before, able to make decisions and work more collaboratively, too.

To find out how UC can help you, book a demo today.

I AM A...

  • Business
  • Contact Centre
  • Financial Trading Organisation

I AM A...

  • IT Manager/Director
  • CEO/Director
  • Finance Director
  • Desk Worker

I AM A...

  • IT Manger/Director
  • CEO/Director
  • Head Trader
  • Finance Director

I AM A...

  • IT Manager/Director
  • CEO/Director
  • Call Centre Manager
  • Finance Director





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