Contact Centre Related Background

Feature Comparison

Skype for Business: On-Premise vs Hosted

VIA’s hosted Skype for Business solution VIA UC is the most advanced in the Skype for Business arena. The table shows the main feature differences between Skype for Business On-Premise vs Skype for Business direct from Microsoft (Microsoft’s Phone System) vs VIA’s Skype for Business.

On-Premise Skype for Business vs. Skype for Business Direct from Microsoft (Microsoft’s Phone System) vs VIA UC Skype for Business

Availability
Skype for business
On premises
Skype for business
cloud pbx
VIA UC
Skype for business
Microsoft Office Integration
Doesn't require Office 365 Enterprise
No onsite equipment required
Support & Provisioning
Dedicated UK provisioning team
limited
UK Number porting
limited
limited
International number porting
limited
limited
Consecutive numbering
limited
Onsite and remote training
limited
limited
Telephony Features
Ring groups
Customised inbound call display
limited
limited
Outbound number spoofing
limited
Global PSTN conferencing
limited
Dial policy
limited
Group voicemail
Call Recording
Recording of internal and external calls
Central recording of IM's
Instant call recording playback
Contact Center
Call queues
Skills based routing
Agent login and status
Real-time wallboards
Real-time reporting
Outbound Call Costs
Unlimited FREE outbound calls
limited
limited
FREE calls to UK mobiles
limited
limited
No call setup charge
limited
limited
Per second billing
limited
limited
Contracts
Monthly rolling contracts
Scale users up and down

Please use our cost savings calculator to see the large savings of using VIA UC over on-premise Skype for Business.

I AM A...

  • Business
  • Contact Centre
  • Financial Trading Organisation

I AM A...

  • IT Manager/Director
  • CEO/Director
  • Finance Director
  • Desk Worker

I AM A...

  • IT Manger/Director
  • CEO/Director
  • Head Trader
  • Finance Director

I AM A...

  • IT Manager/Director
  • CEO/Director
  • Call Centre Manager
  • Finance Director

I HAVE...

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