Skype for Business
|
Microsoft Teams

Hosted Contact Centre

For Skype for Business and Teams

The ultimate hosted contact centre phone system

VIA Contact Centre provides a seamless Contact Centre experience on top of Microsoft Skype for Business and Teams.

VIA Contact Centre is the extension of our VIA UC platform, bringing you the same brilliant benefits on a much bigger scale. Plus, many contact-centre specific extras.

You have the freedom to use MS Teams or Skype for Business as your client. You'll have seamless Office 365 integration so your call centre operation's benefit from all of Microsoft's extra features.

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Via  Contact Centre Feature

Contact Centre features

Add powerful features on top of VIA UC to meet the requirements of your Contact Centre.

  • Inbound call queuing
  • Skills based routing
  • Smart Agent Selection™
  • Visual call routing and IVR
  • Follow the Sun routing
  • Customised announcements and on-hold messaging
  • Customised outbound CLI
  • Supervisor dashboard
  • Agent dashboard
  • Visual customer journey
  • CRM integration for Dynamics and Salesforce
  • Advanced reporting
  • PowerBI templates
  • Realtime wallboards
  • Call recording with PCI compliance
  • Quality management
  • Workforce management
  • Predictive dialler
  • Email, webchat and social channels
  • Queue buster
  • Advanced supervisor features including whisper, barge and live monitor

Managed portal

What differentiates us from other Microsoft providers is that we offer the most feature-packed and advanced MS Teams and Skype for Business solution available.

VIA UC comes with a visual management portal, so you can control your solution and make changes with just a few clicks.

Agent dashboard
Agent dashboard
Call Route
Call Route
Power Bi reporting with VIA
Power Bi reporting with VIA
Supervisor dashboard
Supervisor dashboard
Wall board
Wall board
 
Cloud Ill

Cloud hosted flexibility

There’s no on-premises bulky equipment or hefty start-up costs. Better still, it enables your people to work flexibly and collaboratively anywhere in the world on any compatible device.

Our Cloud-Hosted platform makes it easier than ever to implement UC & Contact Centre’s into your business without costly start-up costs or infrastructure changes.

See VIA contact centre in action

See our video case study on how VIA revolutionised Doherty's communications by implementing VIA Contact Centre.

Service and support

From initial conversations to the implementation of your solution and your ongoing support, we ensure that a premium service is built into every level of delivery.

30 Days

30-day rolling contracts

We don’t lock you into a contract. You’re free to leave with 30 days’ notice (though we’re pretty sure you’ll want to stay put).

24 Hour

Free 24-hour UK support

Support the way it should be. Free your IT manager and let us handle queries, around the clock.

Speedy

Speedy Setup

Use and enjoy from day one, with low up-front costs and no complicated kit. Our products simply run alongside your existing systems.

Simple

Simple Pricing

Added extras can quickly add up. Not with us – we just charge one simple, low monthly cost that works out up to 55% cheaper than an in-house solution.

Free Updates

Free Updates

Whenever we add new features or updates, you’ll get them for free, with no downtime.

Global

Global Support

Global office support if you need to implement projects across the world.

Get in touch

What products are you interested in?

How many users do you have?

Let’s have a chat

We’re here to help your business every step of the way. Our team are always on hand to answer all of your questions…

So why not contact a member of our team today.

Give us a call: +44 333 344 2464
Sales enquiries: hello@via.co.uk

BOOK A DEMO

We will contact you to arrange a 15 minute demo.

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What products are you interested in?

Do you have any additional requirements?

HOW MANY USERS?