Skype for Business
|
Microsoft Teams

Hosted Contact Centre

For Skype for Business and Teams

The ultimate hosted contact centre phone system

VIA Contact Centre provides a seamless Contact Centre experience on top of Microsoft Skype for Business and Teams.

VIA Contact Centre is the extension of our VIA UC platform, bringing you the same brilliant benefits on a much bigger scale. Plus, many contact-centre specific extras.

You have the freedom to use MS Teams or Skype for Business as your client. You'll have seamless Office 365 integration so your call centre operation's benefit from all of Microsoft's extra features.

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Via  Contact Centre Feature

Contact Centre features

Add powerful features on top of VIA UC to meet the requirements of your Contact Centre.

  • Inbound call queuing
  • Skills based routing
  • Smart Agent Selection™
  • Visual call routing and IVR
  • Follow the Sun routing
  • Customised announcements and on-hold messaging
  • Customised outbound CLI
  • Supervisor dashboard
  • Agent dashboard
  • Visual customer journey
  • CRM integration for Dynamics and Salesforce
  • Advanced reporting
  • PowerBI templates
  • Realtime wallboards
  • Call recording with PCI compliance
  • Quality management
  • Workforce management
  • Predictive dialler
  • Email, webchat and social channels
  • Queue buster
  • Advanced supervisor features including whisper, barge and live monitor
Agent dashboard
Agent dashboard
Call Route
Call Route
Power Bi reporting with VIA
Power Bi reporting with VIA
Supervisor dashboard
Supervisor dashboard
Wall board
Wall board

Dashboards and Wallboards

It’s important that Call Centre managers and their team members have the best visual tools to meet their customer’s needs.

Check out our dashboard features below.

VIA’s Agent dashboard

VIA’s Agent Dashboard is perfect for helping contact centre agents manage their calls more efficiently and deal with customers quickly. Agents can instantly see the customer’s call details and their incoming call route, so they can quickly deal with queries.

VIA's Supervisor Dashboard

VIA’s Supervisor Dashboard is essential for any manager who needs to keep track of contact centre activity on a regular basis.

VIA's Wallboards

Wallboards are for displaying key KPIs and statistics.

Power Bi Integration

Customized reports for your Contact Centre is everything and VIA has enabled Power Bi integration so you can create live reports and glean datafrom numerous dashboards.

Cloud Ill

Cloud hosted flexibility

There’s no on-premises bulky equipment or hefty start-up costs. Better still, it enables your people to work flexibly and collaboratively anywhere in the world on any compatible device.

Our Cloud-Hosted platform makes it easier than ever to implement UC & Contact Centre’s into your business without costly start-up costs or infrastructure changes.

Skype for Business
|
Microsoft Teams

The choice is yours

You have the freedom to use MS Teams or Skype for Business as your client. You’ll have seamless Office 365 integration so your call centre operation’s benefit from all of Microsoft’s extra features.

Skype

VIA FOR SKYPE BUSINESS

Skype for Business is a one-stop solution for all your telephony needs, from instant messaging to VoIP and video conferencing.

​Skype for Business
Teams

VIA FOR MICROSOFT TEAM

Microsoft Teams has become a sensational software hit since its launch and has become a hub for Teamwork in thousands of organisations.

Microsoft Teams

Smart Agent Selection™

VIA’s Smart Agent Selection™ (SAS) is an advanced algorithm created to help you use your hosted contact centre resources more efficiently.

VIA’s Smart Agent Selection™ (SAS) is an advanced algorithm created to help you use your hosted contact centre resources more efficiently. It directs calls to the agents who have the skills and capacity to deal with them, meaning you reduce call waiting times, resolve more calls first time and improve customer satisfaction.

See VIA contact centre in action

See our video case study on how VIA  revolutionised  Doherty's communications by implementing VIA Contact Centre.

Service and support

From initial conversations to the implementation of your solution and your ongoing support, we ensure that a premium service is built into every level of delivery.

30 Days

30-day rolling contracts

We don’t lock you into a contract. You’re free to leave with 30 days’ notice (though we’re pretty sure you’ll want to stay put).

24 Hour

24-hour UK support

Support the way it should be. Free your IT manager and let us handle queries, around the clock.

Speedy

Speedy Setup

Use and enjoy from day one, with low up-front costs and no complicated kit. Our products simply run alongside your existing systems.

Simple

Simple Pricing

Added extras can quickly add up. Not with us – we just charge one simple, low monthly cost that works out up to 55% cheaper than an in-house solution.

Free Updates

Free Updates

Whenever we add new features or updates, you’ll get them for free, with no downtime.

Global

Global Support

Global office support if you need to implement projects across the world.

Get in touch

What products are you interested in?

How many users do you have?

Let’s have a chat

We’re here to help your business every step of the way. Our team are always on hand to answer all of your questions…

So why not contact a member of our team today.

Give us a call: +44 333 344 2464
Sales enquiries: hello@via.co.uk

BOOK A DEMO

We will contact you to arrange a 15 minute demo.

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What products are you interested in?

Do you have any additional requirements?

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