We know the pressures and compliance issues that modern businesses encounter in their daily operations.
There are lots of different reasons why you might want to record your calls, whether it’s for training and dispute resolution or regulation purposes we have the solutions to meet your needs. We offer two levels of call recording based on market-leading technology with customer’s requirements at the forefront of all features.
The performance of contact centre staff is essential when providing key communications to your customers. Customer loyalty is vital and raising service levels can make the difference on how the public perceives your business.
We will store all calls securely online for 60 days without any onsite setup or configuration. The web portal provides user-friendly and instant access to calls with all the features you’d expect to be able to replay, tag and even export.
Financial organisations know the importance of keeping their systems compliant and up to date. We provide a Financial Conduct Authority and MiFID II compliant Voice Recording system with best practice at its core. You have the ability to use compliant voice recording across your entire VIA Skype for Business services as well as all trader voice and turret communications.
We provide 7-years of online storage with instant access through the web portal. No onsite equipment is necessary and can be enabled within seconds. All standard Voice Recording features are included as well as the ability to:
We can help plan and record any IVR or on-hold message you may have.
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