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Hosted Call Recording

FCA & MiFID II Compliant Call Recording Solutions

Voice Recording

Call recording can be a valuable resource for any call or contact centre aiming to provide best-in-class service to their customer base, or for a business seeking to improve internal processes or assist in the resolution of disputes.

We understand the pressures and compliance issues that modern businesses encounter in their daily operations as a result of this, so we’ve designed our services to ensure you remain fully-compliant with new MiFID II legislation enforced by the Financial Conduct Authority.

Further to this, we offer two levels of call recording based on market-leading technology, with customer’s requirements at the forefront of all features.

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VIA Voice Recording

The performance of contact centre staff is essential when providing key communications to your customers. Customer loyalty is vital and raising service levels can make the difference in how the public perceives your business. Our standard call recording package is the perfect solution for any business looking to add a data-driven approach to their call services; contact centres, internal communications, live chat services - all can be monitored and used to improve processes.

Call recording can help to train staff in dealing with customers through highlighting success and challenges through real scenarios, can improve customer handling through communication analysis, and resolve complaints in an efficient manner through audit chains and reviews of engagement with the customer.

We will store all calls securely online for 60 days without any onsite setup or configuration. The VIA web portal provides user-friendly and instant access to calls, with all the features you’d expect - replay, tag and even export recordings for further use.

  • Monitor call quality
  • Observe customer interactions
  • See what customers think of your company
  • Identify coaching and training opportunities for your staff
  • Investigate and resolve customer complaints quickly and efficiently
  • 60-day storage for all calls
  • Additional storage can be provided if required
  • Search and find records within seconds
  • All Skype for Business instant messages recorded if required

VIA FCA & MiFID II Voice Recording

Financial organisations know the importance of keeping their systems compliant and up to date. Any business that is subject to FCA legislation could be served with a data request at any time, which requires your business to submit relevant external communications. We provide a 100% Financial Conduct Authority and MiFID II compliant Voice Recording system with best practice at its core. With our platform, you have the ability to use compliant voice recording across your entire VIA Skype for Business services, as well as all trader voice and turret communications.

We provide 7-years of online storage with instant access through the web portal.  No onsite equipment is necessary and our platform can be enabled within seconds. All standard Voice Recording features are included in our FCA & MiFID II compliant package, as well as the ability to:

  • Provide auditors with data requests.
  • Monitor financial and trading activity.
  • Analyse all company voice activity. 
  • 7-years of compliant storage.
  • Search and find records within seconds.
  • Voice platform based on highly secure and robust infrastructure.

Voice / Call Marketing

We can help plan and record any IVR or on-hold message you may have.

WORM Storage

Write Once Read Many (WORM) storage can be provided as an optional extra for long-term recording if your compliance environment requires it. VIA has developed our own WORM storage environment to ensure data cannot, at the disk and application level, be overwritten or deleted. Please speak to your account management team for a demo or to find out more information.


We will contact you to arrange a 15 minute demo.

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